Jackpot City

9.1

RELIABILITY

8.8/10

BONUS

9.5/10

WITHDRAWALS RATE

9.0/10

WITHDRAWAL SPEED

9.0/10

Pros

  • 24/7 customer support via their live chat.
  • Although the platform has a small to medium games library when compared to other online casinos, it still boasts a wide variety of games – especially within their live casino game section.

Cons

  • No detailed info regarding their loyalty program rewards.
  • No clear and dedicated section to find all info regarding payment methods, deposits, and withdrawals.
  • The total number of games is small to medium compared to other online casinos.

JACKPOT CITY REVIEW 2021

In this Jackpot City review, we take a closer look at the Malta-based casino that went with an interesting approach regarding their gaming library. Players might have when trying to find a jackpot here, but why promote only certain software providers? Is this casino good enough for the Canadian market? How does it compare to our other casino reviews? Find out in this casino review, as we continue to chase the jackpot into the second year of the new, roaring ’20s.

screenshot jackpot city interface

Jackpot City Bonus

The first thing players are met with when entering Jackpot City Casino is the neon-lit welcome bonus that we all love to see at an online casino. The welcome bonus is not cold, hard cash, or free spins, but is instead credited to a bonus account and will need to be wagered a few times before players can withdraw their newly won money. The minimum deposit required to get the welcome bonus is the standard $10 that we see on most casino sites.

💡 Name 💰 Amount ℹ️ Rate 📮 Conditions Button
1st deposit $400 100% 70x bonus CLAIM
2nd deposit $400 100% 70x bonus CLAIM
3rd deposit $400 100% 70x bonus CLAIM
4th deposit $400 100% 70x bonus CLAIM

Jackpot City Casino has a welcome offer that is right up our alley. The bonus isn’t directly tied to a specific game or game type, which is something we are often met with in other casino reviews. At Jackpot City Casino, they have instead chosen to go along with a wagering requirement that varies depending on game type, game provider, and game title. We don’t see anything wrong with this, since a player’s odds of winning are going to vary depending on what they play.

In short, most slots have a 100% conversion rate, and that is probably where we are going to get our money’s worth. NetEnt slots have a 50% conversion rate, which we believe is linked to the fact that Microgaming is promoted as the supplier of the random number generation software at the site and they are huge competitors.

Roulette, Poker, most of the Blackjack games, and Casino War have conversion rates of 8%, whilst all Baccarat, Craps, Progressive Jackpots, Sic Bo and Red Dog games have a 0% conversion rate.

As for the rest of the bonuses and promotions, this platform has to offer – there really aren’t any. Even the promotions page goes into every detail regarding the welcome bonus, but then showcases a myriad of different game thumbnails, telling us to play. We trustingly thought that these were just game-specific promotions, but we were thoroughly mistaken. Promising us promotions on a dedicated promotions page and then simply punting a few game titles is definitely not the way to go when trying to establish trust within your players.

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Jackpot City Withdrawal

The banking methods we found available at Jackpot City Casino are Skrill, Trustly, NETeller, Interac, MasterCard, Visa, and iDebit. We can’t see any mentions of PayPal or wire transfer on the banking page, which is odd since they are two options that are available on almost all other online casinos. But when we’re on the games page, we find mentions of more payment options like Lobanet, Paysafecard, GluePay, and ClickandBuy. And when we go to the Terms and Conditions section, we find yet another page that describes how bank transfers to and from the casino site functions in different countries. Why the payment methods information isn’t neatly packaged into one and is instead literally spread in bits and bobs all over the casino site, we’ll never understand.

Honestly, we can’t say for sure which methods are available, but what we can say is that any withdrawal will be made via the same payment option a player chose to make a deposit with. Jackpot City Canada abides by the money laundering laws of the country, which is why there will always be a 24-hour pending period for any withdrawal. The time it takes for real money to reach a player’s bank account will vary depending on the banking method of choice.

💳 Withdrawal ⏱️ Time
eWallets 1-2 days
Credit/debit card 2-6 business days
Bank transfer 3-7 business days
eCheques 14-21 days

Games Library at Jackpot City Casino

At Jackpot City Casino, players will find a decent gaming library with a good variation between game types. The main game providers are Microgaming and Evolution gaming for slots and live casino, respectively. Other game providers mentioned are NetEnt and Playtech.

screenshot jackpot city games

Games available

A selection of 400 casino games is an ok size for an online casino gaming library. It’s not the largest one we’ve encountered, but since Microgaming is the official software provider we figured they made sure to be the lion’s share of the slots and slot games. Apart from the slots, Jackpot City Casino also offers poker, Roulette, Bingo, Keno, and Live casino games.

Online slots

Microgaming is the name of the game for any players who find themselves on the online slots page of Jackpot City Casino. The casino houses roughly 300 online casino games. This may be a small to medium-sized slots library compared to many other online casinos, but there is nothing wrong with the library’s quality. A good jackpot or two mixed with titles such as 9 Masks of Fire, Thunderstruck II, and Wheel of Wishes, ensured that we didn’t find much to complain about in this Canada-friendly casino.

Blackjack, Roulette, and Baccarat

Of course, a casino is not complete without spins on the Roulette wheel and the chance to play cards at the Blackjack table. Whether players would like to play some live dealer games or enjoy some virtual Roulette, Jackpot City Casino will be sure to keep them satisfied. Here, players can indulge in table games such as Real Roulette with Sarati, American Roulette, Vegas Single Deck Blackjack, or VIP Blackjack Live.

Others

Jackpot City Casino also made sure to provide players with some Keno and Bingo variants. Bingo has long since been an exciting and social game, played in large parts of the world. At Jackpot City Casino, players will get to choose if they want to play online and chat with other players or enjoy a quiet video Bingo game alone instead. Both 75 and 90-ball Bingo are available here. If Bingo is not a player’s style, the lottery-like Keno is always an option for the Jackpot City Casino players.

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Live casino

The Live Casino section of Jackpot City Casino is a fun place to be at. With classic casino table games like Blackjack, Baccarat, Roulette, and Poker, the majority of players will be satisfied with their selection of games. Throw in game show-like games like Deal or No Deal, Monopoly, and Dream Catcher and even the niche live casino players will find nothing to complain about. Players might not find a good jackpot amongst these games, but it’s still well worth the fun time spent.

Mobile version

Jackpot City Casino is using Microgaming as their official software provider, which is why we’re not surprised to find that the website’s Jackpot City Casino mobile version is fully functional on all established mobile devices. For those players who prefer to play on their mobile phones whilst on the move, they also released the Jackpot City app for both Android and iOS.  

Other quality criteria

The games are not the only great things about Jackpot City Casino. They also provide great security and loyalty rewards for players, making it a safe and fun environment to play in.

VIP/Loyalty Program

The loyalty program at Jackpot City Casino is a level system of 6 different levels: Bronze, Silver, Gold, Platinum, Diamond, and Privé. Of course, players earn points and climb through the loyalty level ranks by wagering and playing the games, but that is only applicable when wagering with cash and not with the bonus balance.

We found very little information about what bonuses and perks a player could get within the loyalty program. We found information about how to get the loyalty points, but not much about what bonuses and promotions are offered along a player’s way to the top. Often this is the case when a platform prefers to communicate its loyalty program details via email.

The security and set up by the casino

Jackpot City Casino is owned and run by Bayton LTD, which is based in Malta and therefore licensed and regulated by the Malta Gaming Authority. To keep an extra eye on the security of the online casino site, Jackpot City Casino made sure to earn the approval of eCOGRA so that customers know they’re keeping it safe and fair for players.

For any player with a tendency to play Poker or slots a little too much, Jackpot City Casino made sure to keep links and information to responsible gambling organisations at the bottom of their site.

Customer service

When conducting a casino review, we always take a look at two key points in customer support: the FAQ-page and the actual contact methods.

The FAQ at Jackpot City Casino is very comprehensive as it addresses most questions a player could have, regardless of if it is a general question about online casinos or a specific question regarding the wagering requirements.

The customer support is available online 24/7 via their live chat, which is our usual favorite and preferred channel when it comes to online casinos. Email is mentioned as an option, but since we can’t find an email address on their contact us page, we assume it is conveyed through the live chat.

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Jackpot City review from Casino-Canada

We’ve gone through the entire Jackpot City Casino and found very little to be worried about. Overall, it is a pretty good online casino with a proper welcome bonus for new players and an easy-to-understand loyalty program. What we missed is clear communication regarding what bonuses and promotions the loyalty program offers. Since this is not clear, players will essentially be gambling with their money without knowing if it’ll be worth the loyalty level effort.

The games library is not very big, but it keeps good quality and great diversity. If a player is a jack of all online casino games and not a master of just one, this will probably be a fun online casino to play on and definitely worth a visit. We had no trouble finding a game offering a jackpot win since more or less every page we visited was promoting at least one jackpot game.

We think Jackpot City Casino is an online casino well worth a visit – both on the computer and mobile. And it caters to all casino players, whether Poker players, slots spinners, or even Monopoly fans. Jackpot City Casino is definitely the ultimate destination when it comes to both jackpots and fun. 

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